I get different results when counting a Word file on different computers with TextCount V6
Q: When counting a Word file with TextCount 6 on different computers, I get different results. Why is this?
A1: Please ensure that you've installed TextCount with the same build on both computers (e.g. 6.0A01 040714, see Help menu - About).
A2: Please ensure that you've set the same counting options on both computers. The counting options are saved in TextCount profile files (file extension tpf). To be on the safe side, you should copy the profile file used to the other computer.
A3: As of the new TextCount Version 6.0, Word files are first converted to RTF files in the background and are then counted. The Word version installed on the computer is used in the background to convert to RTF. We've established that there are slight differences between the individual Word versions and Service Packs in relation to the way in which files are converted to RTF. A file is counted as having 539 lines for instance, after conversion by Office2000 SP1, is counted as having 542 lines if SP3 is installed and is counted as having 543 lines if converting with Word XP SP2.
Unfortunately, these slight counting differences are unavoidable. If you detect differences greater than 1 %, please inform our Hotline and send us an example file and the count results of the relevant Word versions.
A4: If you establish major differences in count results, please inform us of this. Please send us an example file and the TextCount profile file (*.tpf) used and also tell us the versions of Word used on the PCs and the actual TextCount counts. We will attempt to establish the cause as quickly as possible.